Spicology

 

Privacy Policy

Effective Date: 2/9/2025

SPICE & SLICE EXPRESS LTD (“we,” “us,” or “our”) provides and manages the Spicology mobile application (the “Service”). This Privacy Policy explains how we collect, use, store, and safeguard information when you access or use the Service. By using the Service, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, please discontinue use of the Service.

1. Information We Collect

We limit data collection to what is reasonably necessary to operate and improve the Service.

A. Information You Submit

You may voluntarily provide certain personal details, such as:

  • Your name

  • Your email address

  • Any information included in support inquiries, feedback messages, or other communications

This information is provided at your discretion.

B. Technical and Usage Data

When you use the Service, certain information may be collected automatically, including:

  • Device model, operating system, and application version

  • Usage patterns, interaction events, and error or crash logs

  • Language settings and general regional preferences

  • Approximate geographic location (city or country level only)

C. Sensitive Data

We do not collect sensitive personal information, including financial data, precise location data, health information, biometric identifiers, or government-issued identification numbers.

2. How We Use Collected Information

Information collected may be used to:

  • Operate and maintain the Service

  • Improve functionality, performance, and reliability

  • Enhance user experience

  • Respond to customer support requests

  • Monitor usage trends and analyze service effectiveness

  • Fulfill legal and compliance obligations

3. Sharing of Information

We do not sell, rent, or otherwise commercialize personal information. Information may be disclosed only in limited circumstances:

  • To third-party vendors or service providers assisting with Service operations or analytics, subject to confidentiality agreements

  • When required by law, legal process, or government request

  • When necessary to protect our rights, property, security, or the safety of users

4. Data Retention and Deletion Rights

Information is retained only for as long as necessary to achieve the purposes outlined in this Policy or to comply with legal obligations.

You may request deletion of your personal information by contacting tranly1992xx@gmail.com. We will process legitimate requests within a reasonable timeframe.

5. Security Safeguards

We apply reasonable administrative, technical, and physical security measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. However, no electronic storage or transmission system is entirely secure.

6. Children’s Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from minors. If such data is identified, it will be promptly deleted.

7. Cross-Border Data Transfers

If you use the Service from outside the United States, your information may be transferred to and processed in countries with different data protection standards. By using the Service, you consent to such transfers.

8. Policy Revisions

We reserve the right to update this Privacy Policy at any time. Changes will be effective once published with a revised Effective Date. Continued use of the Service indicates acceptance of the updated terms.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact:

SPICE & SLICE EXPRESS LTD
Email: tranly1992xx@gmail.com
Phone: +447852163336
Address: 51 Hackney Road, London, United Kingdom, E2 7NX

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